Who we are
We are WattieWicks Candles, and operate as a maker and distributor of scented products including but not limited candles, diffusers, wax melts and accessories
Our website address is: https://wattiewickscandles.co.uk.
How we collect your data
Data is collected by
- When ordering a product. Unless an account is created, the information is used solely for the processing and delivering of your order
- When opening an account. This data is stored to allow for ease of payment and delivery options. Accounts can be deleted at any time, and inactive accounts will be deleted after 12 months of no further orders
- When opting in to the newsletter sign-up. This is available either through the homepage of the site, or when placing an order. Unsubscribe is available at any time in the footer of each email sent, or by emailing email@example.com and request deletion of your details
- When filling in a contact form to make an enquiry. If you want your details deleted please email firstname.lastname@example.org. The details you submit will be kept for 12 months, then deleted. No information submitted in the form will be used for marketing purposes.
How your data is used
We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order.
Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you’ve provided to respond to and answer the enquiry.
We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order.You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.
We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests.
If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order. All details of which payment gateway, or delivery company can be obtained by contacting WattieWicks Candles when making a purchase.
We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way.
We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU.
What information or data do we hold?
We hold the personal data that you supplied in the course of placing your order or enquiry.
The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order.
We may hold notes of our communication with you through different channels including, but not limited to: email, live chat and phone.
We will not seek personal information from you relating to race, religion, political affiliation, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
How we hold your data
We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.
If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.
Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.
How we protect your data
What data breach procedures we have in place
Our data breach systems include: software installed that alerts us to unauthorised attempts to log-in to our system, monthly malware scans and active security software. The WattieWicks Candles website has only approved backend access, and is checked daily
Our Legitimate Interest is to provide marketing information to people who have shown their interest in our products – by placing an order, or signing up to our newsletter.
We may use personal data for automated decision making; we may send you emails, notifications or other communication that are tailored to you and based on your purchasing history.
We use Google Analytics to track traffic to our site. Google Analytics does not identify any personal information about the user such as name, email address, address or billing information. Google tracks site usage based on ISP server location, what device is used to access the internet for the purposes of visiting our site, what browser, what pages are visited, how long spent on each page.
Your rights under this agreement
If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.
You have a number of rights in addition to those mentioned above, including access to the information (“the right to be informed”). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.
You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.
You can exercise any of these rights by contacting us using the details below.
You have the right to lodge a complaint with the Information Commissioner’s Office (ico.org.uk) if you believe any of your rights are being infringed.
How to contact us
If you have any questions or concerns, please do not hesitate to contact us through our contact us form, or by phone on +44 (0) 7702051004